Privacy Policy

Playvent, LLC (“Playvent,” “we,” “our,” or “us”) respects your privacy. This Privacy Policy explains what information we collect, how we use it, and the choices you have regarding your information.

Information We Collect

Depending on how you use Playvent, we may collect:

Account Information

• Name
• Email address
• Phone number
• Organization information
• Account credentials

Registration & Participant Information

Information submitted through Playvent, including:

• Emergency contacts
• Medical or dietary information
• Pickup authorizations
• Waivers and consent forms
• Registration responses
• Participant information

Communications

When you communicate through Playvent, we may collect:

• SMS messages
• Emails
• In-app messages
• Communication preferences
• Delivery and interaction information

Usage Information

We automatically collect information such as:

• IP address
• Browser type
• Device information
• Pages visited
• Log data
• Cookies and similar technologies

How We Use Information

We use information to:

• Provide Playvent services
• Process registrations and forms
• Deliver reminders, updates, invitations, confirmations, and operational communications
• Respond to questions and support requests
• Improve our products and services
• Protect the security and integrity of Playvent
• Detect fraud or misuse
• Comply with legal obligations

SMS Communications

Playvent may send text messages related to registrations, reminders, updates, forms, invitations, confirmations, and other operational communications.

Where required by law, we obtain your consent before sending recurring SMS messages.

You can stop receiving SMS messages at any time by replying STOP.

Reply HELP for assistance.

Message and data rates may apply.

See our SMS Messaging Policy for full details on text messaging and consent.

Artificial Intelligence

Some Playvent features use artificial intelligence to assist with:

• answering questions
• collecting information
• completing forms
• summarizing conversations
• generating suggested responses
• automating operational workflows

AI-generated responses may not always be accurate.

Organizations remain responsible for reviewing important operational information.

Information Sharing

We do not sell your personal information or your phone number.

We may share information with:

• organizations using Playvent to manage activities you participate in
• service providers that help us operate Playvent
• legal authorities when required by law
• successors in connection with a merger, acquisition, or sale of assets

Service providers may include hosting providers, cloud infrastructure, messaging providers, email providers, payment processors, analytics providers, and artificial intelligence providers.

These providers may process information only on our behalf.

Reusable Information

To reduce repetitive data entry, Playvent may allow you to reuse information you have previously provided across activities or organizations you choose to participate in. Information is never shared with another organization without your authorization or as part of completing a registration or activity you initiate.

Data Retention

We retain information only as long as necessary to:

• provide the service
• maintain operational records
• comply with legal obligations
• resolve disputes
• enforce our agreements

When information is no longer needed, we delete or de-identify it where practical.

Security

We use reasonable administrative, technical, and physical safeguards designed to protect your information.

No method of electronic storage or transmission is completely secure, and we cannot guarantee absolute security.

Your Choices

Depending on your location, you may have the right to:

• access your information
• update or correct information
• request deletion
• withdraw consent where applicable
• opt out of SMS communications
• opt out of marketing communications

You may also contact us to exercise these rights.

Cookies

Playvent uses cookies and similar technologies to:

• keep you signed in
• remember preferences
• improve performance
• understand how the service is used

You can control cookies through your browser settings.

Children’s Privacy

Playvent is designed for organizations serving families and youth programs.

Information about children is collected only on behalf of organizations using Playvent to provide services to participants.

Parents or legal guardians should contact the organization managing the activity regarding participant information, or contact Playvent if additional assistance is needed.

International Users

Your information may be processed and stored in countries other than your own.

By using Playvent, you acknowledge that your information may be transferred and processed in accordance with this Privacy Policy.

Changes

We may update this Privacy Policy from time to time.

If we make material changes, we will update the effective date and provide notice where appropriate.

Contact

Playvent, LLC
1500 N Grant St #8082
Denver, CO 80203
[email protected]
+1 (720) 773-8368